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(MoneyNewsWire.Net, April 12, 2018 ) A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
Scope of the Global Contact Center Market Report
This report focuses on the Contact Center in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
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This report covers Analysis of Global Contact Center Market Segment by Manufacturers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
Global Contact Center Market Segment by regional analysis covers
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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Global Contact Center Market Segment by Types
Global Contact Center Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
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Some of the Points cover in Global Contact Center Market Research Report is:
Chapter 1: Describe Contact Center Industry
Introduction,
Product Scope,
Market Overview,
Market Opportunities,
Market Risk,
Market Driving Force
Chapter 2: To analyze the top manufacturers of Contact Center Industry in 2016 and 2017
Sales
Revenue and price
Chapter 3: Competitive analysis among the top manufacturers in 2016 and 2017
Sales
Revenue and market share
Chapter 4: Global Contact Center Market by regions from 2013 to 2018
Sales
Revenue and market share
Chapter 5, 6, 7 and 8: Global Contact Center Market by key countries in these regions
Sales
Revenue and market share
Chapter 9 and 10: Global Contact Center Market by type and application from 2013 to 2018
Sales
Revenue and market share
Growth rate
Chapter 11:Contact Center Industry Market forecast from 2018 to 2023
Regions
Type and application with sales and revenue
Chapter 12 and 13:Contact Center Industry
Sales channel
Distributors
Traders and dealers
Appendix
Data source
Some Points From Table of Content
1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.3 Market Analysis by Applications
1.3.1 Telecommunication
1.3.2 Banking, Financial Services and Insurance (BFSI)
1.3.3 Government and Public Sector
1.3.4 Healthcare and Life Sciences
2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
3 Global Contact Center Sales, Revenue, Market Share and Competition by Manufacturer (2016-2017)
3.1 Global Contact Center Sales and Market Share by Manufacturer (2016-2017)
3.2 Global Contact Center Revenue and Market Share by Manufacturer (2016-2017)
3.3 Market Concentration Rate
3.3.1 Top 3 Contact Center Manufacturer Market Share
3.3.2 Top 6 Contact Center Manufacturer Market Share
3.4 Market Competition Trend
4 Global Contact Center Market Analysis by Regions
4.1 Global Contact Center Sales, Revenue and Market Share by Regions
4.1.1 Global Contact Center Sales and Market Share by Regions (2013-2018)
4.1.2 Global Contact Center Revenue and Market Share by Regions (2013-2018)
4.2 North America Contact Center Sales and Growth Rate (2013-2018)
4.3 Europe Contact Center Sales and Growth Rate (2013-2018)
4.4 Asia-Pacific Contact Center Sales and Growth Rate (2013-2018)
5 North America Contact Center by Countries
5.1 North America Contact Center Sales, Revenue and Market Share by Countries
5.1.1 North America Contact Center Sales and Market Share by Countries (2013-2018)
5.1.2 North America Contact Center Revenue and Market Share by Countries (2013-2018)
5.2 United States Contact Center Sales and Growth Rate (2013-2018)
5.3 Canada Contact Center Sales and Growth Rate (2013-2018)
5.4 Mexico Contact Center Sales and Growth Rate (2013-2018)
Continued
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