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(MoneyNewsWire.Net, May 21, 2018 ) Global Interactive Voice Response Market Professional Survey Report 2018
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.
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Top Manufacturers: inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia
Market Segment by Regions, regional analysis covers
North America
China
Europe
Southeast Asia
Japan
India
Market Segment by Type, covers
By Technology
Speech Based
Touch-Tone Based
By Deployment Mode
Cloud
on Premise
Market Segment by Applications, can be divided into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
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The growth of the interactive voice response (IVR) market is attributed the increasing integration of advanced technologies and rise in cloud-based services that meet the industry standards for the IVR systems.
Table of Content:
Global Interactive Voice Response Market Professional Survey Report 2018
1 Industry Overview of Interactive Voice Response
2 Manufacturing Cost Structure Analysis of Interactive Voice Response
3 Technical Data and Manufacturing Plants Analysis of Interactive Voice Response
4 Global Interactive Voice Response Overall Market Overview
5 Interactive Voice Response Regional Market Analysis
6 Global 2013-2018E Interactive Voice Response Segment Market Analysis (by Type)
7 Global 2013-2018E Interactive Voice Response Segment Market Analysis (by Application)
8 Major Manufacturers Analysis of Interactive Voice Response
8.1 inContact Inc.
8.1.1 Company Profile
8.1.2 Product Picture and Specifications
8.1.2.1 Product A
8.1.2.2 Product B
8.1.3 inContact Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
8.1.4 inContact Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Profile
8.2.2 Product Picture and Specifications
8.2.2.1 Product A
8.2.2.2 Product B
8.2.3 Nuance Communications, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
8.2.4 Nuance Communications, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
8.3 Genesys Telecommunication Laboratories, Inc.
8.3.1 Company Profile
8.3.2 Product Picture and Specifications
8.3.2.1 Product A
8.3.2.2 Product B
8.3.3 Genesys Telecommunication Laboratories, Inc. 2017 Interactive Voice Response Sales, Ex-factory Price, Revenue, Gross Margin Analysis
8.3.4 Genesys Telecommunication Laboratories, Inc. 2017 Interactive Voice Response Business Region Distribution Analysis
9 Development Trend of Analysis of Interactive Voice Response Market
10 Interactive Voice Response Marketing Type Analysis
11 Consumers Analysis of Interactive Voice Response
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